Product Warranty Terms and Conditions
For a complete range of products or if you have specific custom made needs we welcome the opportunity to assist you.
Orders can be placed via telephone, fax, e-mail or our website or why not take the opportunity to personally visit our showroom. Accounts can be arranged to pre-approved customers.
Sales Warranty, Terms & Conditions
- All products purchased through LEDTEK GLOBAL Wholesalers are covered by a 12 month manufacturer’s replacement warranty as outlined below and there is proof of purchase.
- The 12 month manufacturer’s warranty is against manufacturer’s workmanship and faults only. The warranty will not cover misuse, change of mind or error on the customer’s behalf.
- All faulty goods are to be returned to LEDTEK GLOBAL Wholesalers at customers’ expense for testing by LEDTEK GLOBAL Wholesalers to determine if the goods are a manufacturing fault covered under replacement warranty (proof of purchase required). If it is determined that the product(s) are not due to a manufacturers fault then replacement of goods under warranty conditions will not apply.
- All goods received and found by LEDTEK GLOBAL Wholesalers to be a manufacturers fault whilst under warranty will be replaced and delivered to the customer at LEDTEK GLOBAL Wholesalers expense or exchanged for goods to the same value or credited to reduce any outstanding account(s).
- Any products found to be tampered with or inappropriately used causing fault to the product(s) will void the warranty immediately and all expenses incurred by LEDTEK GLOBAL Wholesalers will be the responsibility of the customer.
- Any returned product(s) which are not deemed faulty by LEDTEK GLOBAL Wholesalers shall incur a surcharge cost plus postage and handling fee payable by the customer before goods are returned.
- All repaired goods which are found to be faulty will include a repair report.
- It is the customers’ responsibility within 3 days of receipt to check the order received is correct and no damage was sustained.
- Customer’s purchasing products within Australia where delivery is required shall be delivered to the customer within 7 days of full payment including delivery fee is received.
- Postage and handling charges applies to all purchases made where delivery is required and is added to the total cost of goods purchased.
- All electrical items purchased are 240 volt, 50 Hz unless otherwise specified/stated. No responsibility will be taken by LEDTEK GLOBAL Wholesalers or the manufacturer if the product causes damage or injury to any person or property.
- Customers purchasing products from overseas shall have their products shipped within 14 days of full payment received including shipping fee. LEDTEK GLOBAL Wholesalers is not responsible for any goods or products including its duration once they have been shipped to the customer.